This month, we’re starting a deep dive into trust. Without trust and psychological safety, workplaces falter, creativity disappears, and profitability suffers. A few years ago, I worked with a company in the household appliance division of a large consumer conglomerate. Even after identifying trust as the number one issue for growth, management doubled down on their “distrust” of the innovation teams.
With the acronym RACE, we identify four key elements of trust: reliability, authenticity, credibility, and empathy. We’ll start with reliability as a foundational element for interpersonal trust – whether that’s in a workplace or other environment. Then over the next few posts, we’ll pick up the remaining components of trust to build a comprehensive model of how you can become more trustworthy.
Spoiler Alert: Becoming a more trustworthy as a leader means you must also become more trusting.
Read a copy of the newsletter here.
